Senior Ai Partner Architect

Genesys

Base: $134,900.00 - $237,300.00; bonus/equity: eli...
Fully remote
Design end-to-end ai systems for customer experience
Architect production-ready ai solutions with llms
Optimize retrieval-augmented generation and knowledge architectures
Genesys is seeking a Senior AI Partner Architect to enhance customer experience through AI technology. The role involves working with partners to develop AI solutions, while requiring a blend of technical expertise, sales acumen, and the ability to communicate complex ideas clearly

Job Summary

  • This senior presales role is pivotal in building assets that leverage the strengths of both Genesys and its strategic technology partners to demonstrate AI-led outcomes.
  • The position requires designing reliable, production-ready AI solutions that combine LLMs, deterministic workflows, and orchestration layers to optimize customer journey interactions.
  • Genesys offers market-competitive compensation ranging from $134,900 to $237,300 along with comprehensive benefits including medical insurance, flexible work schedules, and 401(k) matching.

Matching Summary

Match Score: 85

Genesys is seeking a Senior AI Partner Architect to enhance customer experience through AI technology. The role involves working with partners to develop AI solutions, while requiring a blend of technical expertise, sales acumen, and the ability to communicate complex ideas clearly.

Salary

Base: $134,900.00 - $237,300.00; Bonus/Equity: Eligible for commission or performance-based bonus; Benefits: Medical, Dental, Vision, Telehealth, Flexible work, 401(k) matching

Skills & Requirements

Must-have

  • Design end-to-end AI systems for customer experience
  • Architect production-ready AI solutions with LLMs
  • Optimize retrieval-augmented generation and knowledge architectures
  • Establish AI evaluation frameworks and quality measurement
  • Engineer contextual AI experiences leveraging real-time data
  • Support partner development labs and technical escalation

Nice-to-have

  • Strong executive presence to influence CIO/CTO stakeholders
  • Deep understanding of Genesys Cloud platform and AI
  • Experience with predictive AI and Agentic Virtual Agents
  • Ability to translate complex capabilities into business value
  • Proven success in co-selling with partners and sales teams

Key Requirements

  • Hands-on experience designing modern AI solutions for contact center use cases
  • Expertise integrating AI with enterprise platforms and RESTful APIs
  • Ability to define AI evaluation strategies and governance approaches
  • Strong ability to translate complex AI architectures for executive stakeholders
  • Practical experience with prompt design and AI workflow optimization

Work Rights

Not specified

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