Adobe Media and Data Science Research (MDSR) Laboratory
Tokyo, Japan
Deliver unparalleled capabilities
Cultivate strong relationships
Drive solution adoption
As a Customer Success Manager (CSM), you will be the driving force behind delivering our unparalleled capabilities, methodologies, and digital transformation expertise to meet our customers’ business objectives
Job Summary
As a Customer Success Manager (CSM), you will be the driving force behind delivering our unparalleled capabilities, methodologies, and digital transformation expertise to meet our customers’ business objectives.
Forge a powerful partnership with the sales management team to align on vertical objectives and not just meet, but exceed retention, growth, and satisfaction targets.
You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
Matching Summary
As a Customer Success Manager (CSM), you will be the driving force behind delivering our unparalleled capabilities, methodologies, and digital transformation expertise to meet our customers’ business objectives.
Skills & Requirements
Must-have
deliver unparalleled capabilities
cultivate strong relationships
drive solution adoption
drive platform adoption
champion lasting partnership
drive innovation and process improvement
Nice-to-have
thought leadership
executive presence and influence
intellectual curiosity
high level of energy
Key Requirements
Bachelors Degree or equivalent experience
Masters Degree is a plus
Validated experience in customer success
Demonstrate strong executive presence
Creative problem-solving skills
Organizational, prioritization skills
Outstanding executive-level interpersonal and written communication skills