Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' User Experience
Job Summary
Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' User Experience.
The role involves handling a queue of support cases, prioritizing issues, collaborating with multiple teams, and participating in 24/7 global support shifts.
Workday promotes flexible work schedules, career growth, work-life balance, and an inclusive culture rooted in integrity and empathy.
Matching Summary
Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' User Experience.
Skills & Requirements
Must-have
SaaS Enterprise software support
Customer case queue management
Basic SQL query knowledge
Object Oriented Programming basics
API client experience
24/7 global support shift participation
Nice-to-have
Creative approach and eagerness to learn
Collaborative communication skills
Resilience under tight deadlines
Mentoring and coaching others
Flexible work schedule
Knowledge Centered Service contribution
Key Requirements
3+ years SaaS software experience
Experience supporting or implementing HCM or Talent solutions
Ability to manage case queues and prioritize issues
Basic knowledge of Object Oriented Programming languages
Basic SQL syntax and API client experience
Experience with SOAP, WSDL, XML integrations preferred