Chef D’équipe, Service À La Clientèle / Customer Service Team Lead

microsatsystems.biz

Kirkland, Canada
Hybrid
Customer service management
Order processing
Problem resolution
The Customer Service Team Lead position at microsatsystems.biz in Kirkland, Canada, requires a candidate with extensive experience in customer service, ideally within the pharmaceutical industry. The role involves coordinating administrative activities, providing operational leadership, and ensuring effective communication between various departments to deliver optimal service

Job Summary

  • This position coordinates the administrative activities related to Customer Service department and acts as a resource person for this unit.
  • The Customer Service Team Lead must know and follow all legal and regulatory requirements as well as industry practices and standards.
  • In line with our Company’s Hybrid Workplace Strategy, this position will be performed through a combination of remote work and in-person (Kirkland Head Office) based on the nature of work to be done.

Matching Summary

Match Score: 85

The Customer Service Team Lead position at microsatsystems.biz in Kirkland, Canada, requires a candidate with extensive experience in customer service, ideally within the pharmaceutical industry. The role involves coordinating administrative activities, providing operational leadership, and ensuring effective communication between various departments to deliver optimal service.

Skills & Requirements

Must-have

  • Customer Service Management
  • Order Processing
  • Problem Resolution
  • Standard Operating Procedure (SOP)
  • Work Under Pressure
  • MS Office Suite
  • EDI systems

Nice-to-have

  • Team Coaching
  • Cross-functional collaboration
  • Fast-paced environment
  • Dynamic environment
  • Leadership behaviors

Key Requirements

  • College Degree
  • Minimum of five (5) years of relevant experience
  • Fluency in French is required

Work Rights

Not specified

Tailored Resume

Cover Letter