The Connect And Assure Specialist position at nbn involves managing business customer orders and incidents to enhance the customer experience with telecommunications services. The role requires technical knowledge of various telecommunications technologies, strong communication skills, and the ability to work effectively in a shift rotation
Job Summary
The role is accountable for end-to-end ownership and technical case management of business customer orders and incidents to drive timely outcomes.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN/B, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
nbn offers equal employment opportunities, great training, true flexible working arrangements, and a commitment to an inclusive and supportive workplace.
Matching Summary
Match Score: 85
The Connect And Assure Specialist position at nbn involves managing business customer orders and incidents to enhance the customer experience with telecommunications services. The role requires technical knowledge of various telecommunications technologies, strong communication skills, and the ability to work effectively in a shift rotation.
Skills & Requirements
Must-have
Technical knowledge of FTTN/B, FTTC, FTTP, HFC
Tier 2 troubleshooting capability
Case or account management experience
Business customer operational support
Stakeholder communication skills
Nice-to-have
Customer empathy and engagement
Organisational and decision-making skills
Continuous process improvement mindset
Flexible working arrangements
Inclusive workplace culture
Key Requirements
Full working rights in Australia required
Experience supporting business customers in operational environment