Senior Service Delivery Manager

JOHNSON CONTROLS

Competitive salary; pyid vacation/holidays/sick ti...
Onsite
Service delivery management experience
Technician scheduling and dispatching
Financial forecasting and budgeting
The Senior Service Delivery Manager will oversee day-to-day operations including technician scheduling, parts management, and billing forecasts to ensure KPIs are met

Job Summary

  • The Senior Service Delivery Manager will oversee day-to-day operations including technician scheduling, parts management, and billing forecasts to ensure KPIs are met.
  • This role requires managing customer service requests from initiation to completion while ensuring adherence to contractual agreements and service level agreements.
  • Johnson Controls offers a competitive salary, comprehensive benefits, and an encouraging collaborative team environment dedicated to safety.

Matching Summary

The Senior Service Delivery Manager will oversee day-to-day operations including technician scheduling, parts management, and billing forecasts to ensure KPIs are met.

Salary

Competitive salary; Paid vacation/holidays/sick time; Comprehensive benefits package

Skills & Requirements

Must-have

  • Service delivery management experience
  • Technician scheduling and dispatching
  • Financial forecasting and budgeting
  • Contractual agreement management
  • KPI and SLA performance monitoring

Nice-to-have

  • Strong people management skills
  • Excellent attention to detail
  • Fast-paced environment adaptability
  • Continuous improvement mindset
  • Collaborative team spirit

Key Requirements

  • Degree preferred with industry experience
  • Profit and loss management skills
  • MS Office software proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter