The role is responsible for all aspects of operations within a managed services contract to ensure service level agreements are met
Job Summary
The role is responsible for all aspects of operations within a managed services contract to ensure service level agreements are met.
The incumbent must manage the customer P&L, execute contract amendments, and drive continuous improvement ideas.
This position requires building strong client relationships while providing day-to-day support on issues like inventory reconciliation and vendor management.
Matching Summary
The role is responsible for all aspects of operations within a managed services contract to ensure service level agreements are met.
Skills & Requirements
Must-have
Manage SLAs and KPIs for contracts
Oversee customer P&L and contract amendments
Execute customer governance activities
Manage subcontractors and operational teams
Handle hardware orders and device change management