Johnson & Johnson is seeking a bilingual Employee Experience Specialist with Dutch for its Global Services team in Prague. The role involves resolving HR, Procurement, and Payroll inquiries through various communication channels while ensuring high levels of customer service
Job Summary
The Global Services Associate will work to resolve regional or global employee/customer inquiries, concerns and issues regarding but not limited to HR, Procurement and Payroll processes and policies through multiple channels including but not limited to phone, web/portal, chat & other digital channels.
This person supports J&J employees and the GS community regarding all inquiries related to GS tier 1 services (e.g. HR, Procurement and Payroll Services), employee programs and services, process, and procedures including navigational support working with the Experience Center on escalations.
Deliver exemplary performances by ensuring all Key Performance Indicators are at goal and continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer service levels.
Matching Summary
Match Score: 85
Johnson & Johnson is seeking a bilingual Employee Experience Specialist with Dutch for its Global Services team in Prague. The role involves resolving HR, Procurement, and Payroll inquiries through various communication channels while ensuring high levels of customer service.