Client Services Representative Iii - Bilingual Mandarin Required

Bank of America (GHR)

Glendale, CA, US
Base: $25.00 - $28.85 hourly; bonus/equity: not sp...
Onsite
Bilingual mandarin required
Inbound contact center environment
Resolving complex client requests
This job is responsible for resolving complex client requests through calls, chats, or emails in an inbound contact center environment

Job Summary

  • This job is responsible for resolving complex client requests through calls, chats, or emails in an inbound contact center environment.
  • Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
  • We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Matching Summary

This job is responsible for resolving complex client requests through calls, chats, or emails in an inbound contact center environment.

Salary

Base: $25.00 - $28.85 hourly; Bonus/Equity: Not specified; Benefits: Eligible

Skills & Requirements

Must-have

  • Bilingual Mandarin required
  • Inbound contact center environment
  • Resolving complex client requests
  • Navigating multiple systems
  • Delivering great client experience

Nice-to-have

  • Passion, integrity, commitment and drive
  • Understanding life events impact
  • Dependable team-player attitude
  • Comfortable receiving feedback and coaching
  • Digital solutions focus

Key Requirements

  • 1+ years customer/client service experience
  • Intermediate computer proficiency
  • High School Diploma / GED / Secondary School or equivalent
  • Proficient in English and Mandarin

Work Rights

Not specified

Tailored Resume

Cover Letter