This leadership role is accountable for the strategic direction, performance, and continuous evolution of the customer self-service portal, AIA+, ensuring the platform provides value to AIA PH and BPI AIA
Job Summary
This leadership role is accountable for the strategic direction, performance, and continuous evolution of the customer self-service portal, AIA+, ensuring the platform provides value to AIA PH and BPI AIA.
The incumbent will champion digital transformation initiatives that enhance customer experience, drive operational efficiency, and deliver measurable business impact.
Oversee the end-to-end product lifecycle, from ideation to deployment, in partnership with the Digital Customer Tribe (for AIA+), Group Vitality / Amplify Health / local IT (for Vitality) and governance teams.
Matching Summary
This leadership role is accountable for the strategic direction, performance, and continuous evolution of the customer self-service portal, AIA+, ensuring the platform provides value to AIA PH and BPI AIA.
Skills & Requirements
Must-have
Digital product management
Customer self-service portal
Agile methodologies
Product roadmap development
Stakeholder management
Nice-to-have
Customer-centric innovation
UX/UI guidance
Industry benchmarking
Change management leadership
Key Requirements
Bachelor’s Degree in Communications, Business, Marketing, UX Design, or IT-related program
At least 5 years’ experience in digital product management
Proven track record in launching and scaling web or mobile customer portals or apps
Strong Verbal and Written Communication Skills
Strong organizational and planning skills
Excellent leadership and stakeholder management skills
Basic knowledge in Adobe Photoshop or Illustrator, MS Powerpoint or Keynote