Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability
Job Summary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
The role involves general and technical help desk functions including answering calls, resolving issues on first contact, monitoring ticket resolution, and creating knowledge base articles.
This position is contingent, working Monday to Friday from 9 am to 6 pm Central, and requires providing high quality customer advice and assistance.
Matching Summary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
Skills & Requirements
Must-have
Help Desk and IT support
Windows-based environment troubleshooting
Active Directory management
Customer service orientation
Ticketing and service desk tool usage
Time management and multitasking
Support for mobile devices
Nice-to-have
Self-motivated and strong work ethic
Ability to create Knowledge Base articles
Ability to learn new technologies
Team environment collaboration
Clear verbal and written communication
Ability to work in fast-paced environment
Key Requirements
Associates degree in Computer Science or related field
2-4 years IT experience or equivalent combination
2 years Help Desk/Call Center experience
Experience troubleshooting computers, printers, and basic network issues
Ability to provide after-hours support as requested