Customer Service Representative/bdc Administrator

DCH Ford of Thousand Oaks

Thousand Oaks, CA, USA
Base: $20.00 hourly; bonus/equity: bonus opportuni...
Respond to inbound sales inquiries
Schedule and confirm appointments
Maintain crm customer records
Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team

Job Summary

  • Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team.
  • You’ll be the first point of contact for many of our customers, creating a positive experience while generating and managing sales and service appointments.
  • We offer the best-in-class industry benefits including competitive pay, medical, dental and vision plans, paid holidays and PTO, 401(k) retirement plan, and employee stock purchase plan.

Matching Summary

Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team.

Salary

Base: $20.00 hourly; Bonus/Equity: Bonus opportunities based on appointments shown/sold and manufacturer approvability; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Respond to inbound sales inquiries
  • Schedule and confirm appointments
  • Maintain CRM customer records
  • Strong phone and communication skills
  • Multitask in fast-paced environment

Nice-to-have

  • Bilingual Spanish
  • Friendly and positive attitude
  • Experience in dealership or call center
  • Strong organizational skills

Key Requirements

  • Previous BDC or customer service experience preferred
  • Comfortable working with CRM systems
  • High School graduate or equivalent
  • 18 years or older required
  • Drug-free workplace compliance

Work Rights

Not specified

Tailored Resume

Cover Letter