Business Analyst

AIG Australia

Charlotte, North Carolina, USA
Gcms platform support
Global complaints management system
Cognos and powerbi reporting
The GCMS Platform Support Lead is a key role responsible to support users of the Global Complaints Management System (GCMS), drive pro-active platform improvements and assure platform stability

Job Summary

  • The GCMS Platform Support Lead is a key role responsible to support users of the Global Complaints Management System (GCMS), drive pro-active platform improvements and assure platform stability.
  • Work with key business leaders and other partners, own the prioritization of feature and capability roadmap to assure best outcomes and investment returns.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

The GCMS Platform Support Lead is a key role responsible to support users of the Global Complaints Management System (GCMS), drive pro-active platform improvements and assure platform stability.

Skills & Requirements

Must-have

  • GCMS Platform Support
  • Global Complaints Management System
  • Cognos and PowerBI reporting
  • System and data design strategy
  • Prioritization of feature roadmap
  • Technology Support teams liaison

Nice-to-have

  • Customer experience enhancement
  • Data-driven decision making
  • Navigating organizational structures
  • Balancing root cause and change
  • Proactive issue management

Key Requirements

  • 3+ years as Business Analyst or Product Owner
  • Insurance experience strongly preferred
  • Knowledge of PowerBI or Cognos required
  • Track record supporting change and transformation

Work Rights

Not specified

Tailored Resume

Cover Letter