Lead organizational change management for the operations organization to ensure broad enterprise adoption of operations processes and tools
Job Summary
Lead organizational change management for the operations organization to ensure broad enterprise adoption of operations processes and tools.
Lead operations process and technology tool integration across the IT Service Management ecosystem to ensure cohesive, end-to-end operations service and improved employee experience.
Define, analyze, and implement business transformation initiatives to enhance efficiency and productivity.
Matching Summary
Lead organizational change management for the operations organization to ensure broad enterprise adoption of operations processes and tools.
Salary
$191,250 – $277,150
Skills & Requirements
Must-have
IT Service Management ecosystem
ServiceNow platform modernization
global governance, risk, and compliance
supplier strategy for Enterprise IT Operations
organizational change management
operations process and technology tool integration
Nice-to-have
mature confidence
collaboration
humility
global mindset
drive to lead consistent improvement
keen ability to influence
lead beyond direct organization
Key Requirements
10+ years leading through influence
10+ years leading large scale IT transformation projects
10+ years leading teams in formal management role
5+ years ITIL, portfolio management, or service management