Bachelor's degree in electrical or mechanical engineering
Minimum 3 years experience in data center operations
Proven vendor and contract management experience
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INFRATRAK PTE. LTD. is seeking an After-Sales Service Manager to oversee service operations, preventive maintenance, vendor management, and continuous improvement initiatives in a data center environment. The ideal candidate will have at least three years of experience in after-sales service and strong communication skills, with a preference for those fluent in Mandarin.
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Job Summary
The role involves establishing and managing hotline operations to ensure timely responses to incidents and service requests within a data center environment.
Candidates will oversee preventive and corrective maintenance for critical electrical, mechanical, and control systems while managing multiple OEM vendors.
The position requires preparing for 24/7 on-site operations and driving root cause analysis to optimize service workflows and cost efficiency.
Matching Summary
Match Score: 75
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INFRATRAK PTE. LTD. is seeking an After-Sales Service Manager to oversee service operations, preventive maintenance, vendor management, and continuous improvement initiatives in a data center environment. The ideal candidate will have at least three years of experience in after-sales service and strong communication skills, with a preference for those fluent in Mandarin.
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Skills & Requirements
Must-have
Bachelor's degree in electrical or mechanical engineering
Minimum 3 years experience in data center operations
Proven vendor and contract management experience
Experience setting up call centre or service desk operations
Strong understanding of SLA/KPI-driven service environments
Nice-to-have
Uptime AOS certification preferred
Project or service management certification like ITIL or PMP
Fluency in Mandarin Chinese for supplier coordination
Data-driven mindset with continuous improvement focus
Ability to work in fast-paced high-availability environment
Key Requirements
Bachelor's degree in Electrical or Mechanical Engineering
Minimum 3 years of data center or critical facilities experience
Uptime AOS certification (preferred)
ITIL or PMP certification (plus)
No colour blindness required for equipment identification