Enquiries Officer

Yukoneq

St Lucia, Queensland, Australia
Base: $83,776 - $93,121; bonus/equity: not specifi...
Hybrid
Provide accurate advice and friendly support
Use client management system
Liaise and collaborate effectively with colleagues
Yukoneq is seeking an Enquiries Officer to join their Graduate Research School team at the St Lucia campus in Queensland, Australia. The role involves providing exceptional support and accurate information to Higher Degree Research (HDR) candidates through various communication channels, with a focus on client service and process improvement

Job Summary

  • Make a difference for HDR candidates every day by providing accurate advice and friendly support across phone, email, and in-person enquiries.
  • As an Enquiries Officer, you’ll deliver outstanding service over the phone and by email, as well as in person, provide accurate advice, smooth HDR candidate support, and help drive continuous improvements across our processes and systems.
  • Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: Up to 26 weeks paid parental leave/paid primary care leave.

Matching Summary

Match Score: 85

Yukoneq is seeking an Enquiries Officer to join their Graduate Research School team at the St Lucia campus in Queensland, Australia. The role involves providing exceptional support and accurate information to Higher Degree Research (HDR) candidates through various communication channels, with a focus on client service and process improvement.

Salary

Base: $83,776 - $93,121; Bonus/Equity: Not specified; Benefits: 17% Superannuation + 17.5% annual leave loading

Skills & Requirements

Must-have

  • Provide accurate advice and friendly support
  • Use client management system
  • Liaise and collaborate effectively with colleagues
  • Assist with coordination and preparation of knowledge material
  • Support front-of-office operations

Nice-to-have

  • Client-focused superstar
  • Empathy and ability to connect with diverse backgrounds
  • Thrives in collaborative environment
  • Continuous improvement mindset

Key Requirements

  • Undergraduate degree or equivalent experience
  • Strong understanding of HDR administration processes
  • Excellent attention to detail and accuracy
  • Outstanding communication skills
  • Strong critical thinking skills
  • Unrestricted work rights in Australia

Work Rights

Unrestricted work rights in Australia

Tailored Resume

Cover Letter