Directs, organizes, and coordinates the Patient Experience and Guest Services department with a focus on maintaining optimal patient and family experience
Job Summary
Directs, organizes, and coordinates the Patient Experience and Guest Services department with a focus on maintaining optimal patient and family experience.
Works closely with leadership on strategic objectives related to patient experience, including management reporting of metrics related to patient experience and performance improvement coaching.
Lexington Health is committed to offering quality, cost-effective benefits choices for our employees and their families, including Day ONE medical, dental and life insurance benefits, and a 403(b) match plan.
Matching Summary
Directs, organizes, and coordinates the Patient Experience and Guest Services department with a focus on maintaining optimal patient and family experience.
Skills & Requirements
Must-have
Patient experience strategies
Guest services oversight
Data analysis for improvement
Budget development and monitoring
Regulatory compliance (DPH, DNV, CMS)
Nice-to-have
Strategic leadership
Performance improvement coaching
Team building and leadership
Key Requirements
Bachelor's Degree in Health-Related or Business Field
5 Years patient experience strategies experience
3 Years management experience
Masters and 3 years management experience (Substitutable)