Technical Customer Service Representative

CRP Informationssysteme GmbH

Illinois, United States
$27-32ph; not specified; not specified
Fully remote
Provide technical phone support
Troubleshoot and fix technical problems
Support windows servers and desktops
As a Technical Customer Support Representative, you'll provide technical phone support to customers using the OBIX system, with the main goal to quickly find and fix their technical problems

Job Summary

  • As a Technical Customer Support Representative, you'll provide technical phone support to customers using the OBIX system, with the main goal to quickly find and fix their technical problems.
  • Responsibilities include supporting Windows servers (2008, 2012, 2016) and desktops (Windows 7, 8, 10), helping with assigned projects, and finishing tasks on time.
  • The company offers 3 weeks' vacation, 5 personal days, comprehensive medical, dental, and vision benefits, and employee stock ownership and RRSP/401k matching programs.

Matching Summary

As a Technical Customer Support Representative, you'll provide technical phone support to customers using the OBIX system, with the main goal to quickly find and fix their technical problems.

Salary

$27-32/hour; Not specified; Not specified

Skills & Requirements

Must-have

  • Provide technical phone support
  • Troubleshoot and fix technical problems
  • Support Windows servers and desktops
  • Experience using ticketing software
  • Work independently with little supervision

Nice-to-have

  • Help customers through difficult situations
  • Ask for feedback to improve service
  • Support company goals and values
  • Maintain a professional attitude under pressure

Key Requirements

  • 3 to 5 years of relevant experience
  • Associate's degree in a technical field or similar training
  • MCP or MCTS certification
  • A+ certifications
  • Experience working in a 24/7 environment

Work Rights

Not specified

Tailored Resume

Cover Letter