$39,930 - $43,923; not specified; university contr...
Customer-facing agent
Answering departmental switchboard
Receiving maintenance requests
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center
Job Summary
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
This position will evaluate incoming work requests, ensure correct information is entered into the system, and route them appropriately for expeditious handling.
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance, with benefits including tuition waivers and retirement contributions.
Matching Summary
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
Salary
$39,930 - $43,923; Not specified; University contributions to health, dental, life and disability insurance, tuition waivers, 12 holidays, immediate leave accrual, and retirement programs
Skills & Requirements
Must-have
Customer-facing agent
Answering departmental switchboard
Receiving maintenance requests
Administering campus Key Center
Key inventory management
Processing vehicle rentals
Nice-to-have
Proactive customer communication
Harmonious working relationships
Transformational opportunities
Vibrant work environment
Key Requirements
High school diploma or equivalent
Two years of specialized experience
General office experience
Demonstrated good customer service skills
Familiarity with FAMIS CMMS
Familiarity with Workday
Ability to communicate effectively verbally and in writing