It Operations Specialist

Unity

Copenhagen, Denmark
On-site
Macos and windows technical support
It ticketing systems management
Knowledge base maintenance
Unity is seeking an IT Operations Specialist to ensure the smooth functioning of their technological infrastructure in Copenhagen. The role emphasizes problem-solving, technical support for macOS and Windows, and effective communication with employees

Job Summary

  • Provide technical support for both macOS and Windows computers, working according to SLAs and company IT policies.
  • Manage your own ticket queue in our ticketing system and maintain our knowledge base and internal IT resources.
  • Deliver excellent customer support to employees worldwide, with opportunities for project work and specialization.

Matching Summary

Match Score: 85

Unity is seeking an IT Operations Specialist to ensure the smooth functioning of their technological infrastructure in Copenhagen. The role emphasizes problem-solving, technical support for macOS and Windows, and effective communication with employees.

Skills & Requirements

Must-have

  • macOS and Windows technical support
  • IT ticketing systems management
  • knowledge base maintenance
  • global employee support

Nice-to-have

  • proactive IT project initiative
  • task automation
  • network security specialization

Key Requirements

  • Strong problem-solving skills
  • Hands-on storage management experience
  • Familiarity with ITIL practices
  • Proficiency in oral and written communication
  • Experience with macOS and Windows environments

Work Rights

Not specified

Tailored Resume

Cover Letter