Senior Production Readiness Manager

Workday

India
Fully remote
7+ years technical support experience
5+ years erp system performance support
Bs or ms in technical degree
Workday is seeking a Senior Production Readiness Manager for a fully remote position in India. The role focuses on ensuring successful deployment and performance testing for large-scale customers, requiring a blend of technical expertise, project management, and excellent customer relations

Job Summary

  • The Senior Production Readiness Manager ensures successful performance testing and transition to production for large deployments while acting as the voice of the customer.
  • This proactive team guides strategic customers through pre-deployment activities to maximize product performance and effectively manage operations.
  • Candidates must possess a solid grasp of underlying technologies and demonstrate the ability to use indirect influence to drive issue resolution with senior leadership.

Matching Summary

Match Score: 85

Workday is seeking a Senior Production Readiness Manager for a fully remote position in India. The role focuses on ensuring successful deployment and performance testing for large-scale customers, requiring a blend of technical expertise, project management, and excellent customer relations.

Skills & Requirements

Must-have

  • 7+ years technical support experience
  • 5+ years ERP system performance support
  • BS or MS in Technical Degree
  • Workday product architecture knowledge
  • Crisis management and escalation handling

Nice-to-have

  • Ability to thrive with ambiguity
  • Experience with HR or Payroll applications
  • Strong storytelling for technical concepts
  • Project management balancing multiple engagements

Key Requirements

  • 7+ years technical support experience
  • 5+ years customer support or consulting
  • BS or MS in Computer Science or MIS
  • APJ shift availability (6:30am-3:30pm India time)

Work Rights

Not specified

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