Advisor I, Customer Service – Indo

Concentrix

Yogyakarta, Indonesia
Customer service support
Resolution of routine problems
Listen attentively to customer needs
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Skills & Requirements

Must-have

  • customer service support
  • resolution of routine problems
  • listen attentively to customer needs
  • maintain basic knowledge of client products
  • track and document information
  • respond to customer inquiries

Nice-to-have

  • demonstrate empathy
  • build rapport with the customer
  • work as a team member
  • tolerance for repetitive work
  • maintain a pleasant and professional tone

Key Requirements

  • High school diploma
  • three to six months of relevant experience preferred
  • Ability to effectively communicate
  • Ability to work as a team member
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter