Experience Strategist

Humana

Base: $78,400 - $107,800 py; bonus: eligible for i...
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3-5 years experience in experience strategy
Bachelor's degree in social science or related field
Proficiency in synthesis and problem-structuring skills
** The Experience Strategist position at Humana involves translating customer signals into actionable insights to enhance customer experience. The role requires collaboration across various teams to prioritize and implement experience improvements, focusing on healthcare-related contexts. **

Job Summary

  • The Experience Strategist will translate customer signals into clear insights and recommendations to inform decisions and experience improvement efforts.
  • Humana offers competitive benefits including medical, dental, vision, 401(k) retirement savings, and paid time off to support whole-person well-being.
  • This role requires collaboration with Research Consulting Leads, Analytics, and Journey Transformation teams to embed customer perspectives in strategic planning.

Matching Summary

Match Score: 75

** The Experience Strategist position at Humana involves translating customer signals into actionable insights to enhance customer experience. The role requires collaboration across various teams to prioritize and implement experience improvements, focusing on healthcare-related contexts. **

Salary

Base: $78,400 - $107,800 per year; Bonus: Eligible for incentive plan based on performance; Benefits: Medical, dental, vision, 401(k), paid time off

Skills & Requirements

Must-have

  • 3-5 years experience in experience strategy
  • Bachelor's degree in social science or related field
  • Proficiency in synthesis and problem-structuring skills

Nice-to-have

  • Experience in healthcare or regulated service environments
  • Familiarity with VOC ecosystems and insight governance
  • Experience supporting enterprise-level prioritization

Key Requirements

  • 3-5 years of relevant professional experience
  • Bachelor's degree required
  • Light data analysis and visualization proficiency

Work Rights

Not specified

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