Client Services Representative – Contact Center – Bilingual
CIBC Capital Markets
Montréal, Quebec, Canada
Fully remote
Client account administration
Respond to inbound calls
Resolve account issues
As a Client Service Representative in our Contact Centre, you will be accountable for providing exceptional quality of service to existing and prospective clients
Job Summary
As a Client Service Representative in our Contact Centre, you will be accountable for providing exceptional quality of service to existing and prospective clients.
You will be knowledgeable on all our investment products from mutual funds to exchange Traded Funds and proactively educate advisors on our products, providing leads and referrals to our sales team.
At CIBC, your goals are a priority and we strive to create opportunities to tap into your potential, recognizing you in meaningful, personalized ways.
Matching Summary
As a Client Service Representative in our Contact Centre, you will be accountable for providing exceptional quality of service to existing and prospective clients.
Skills & Requirements
Must-have
Client account administration
Respond to inbound calls
Resolve account issues
Bilingual French and English
Nice-to-have
Relationship-oriented bank
Embrace strengths and ambitions
Meaningful impact and valued
Engage with heart and mind
Key Requirements
Two years experience financial/investment industry