L1 It Technician

Avaso Ltd

**
Windows 7 through windows 11 support
Microsoft office 365 administration
Active directory and gpo management
** Avaso Ltd is seeking an L1 IT Technician to provide on-site desktop support, troubleshoot hardware and software issues, and manage ticketing systems. The ideal candidate should possess 1-2 years of experience in Windows desktop support, along with relevant certifications and a bachelor’s degree in a related field. **

Job Summary

  • The role provides day-to-day local and remote desktop support including troubleshooting hardware, software, and application issues.
  • Candidates will manage the full lifecycle of IT incidents from receipt to resolution using a ticketing system like ServiceNow.
  • The position requires flexibility to work off-hours and weekends for projects or emergency support in a fast-changing industry.

Matching Summary

Match Score: 75

** Avaso Ltd is seeking an L1 IT Technician to provide on-site desktop support, troubleshoot hardware and software issues, and manage ticketing systems. The ideal candidate should possess 1-2 years of experience in Windows desktop support, along with relevant certifications and a bachelor’s degree in a related field. **

Skills & Requirements

Must-have

  • Windows 7 through Windows 11 support
  • Microsoft Office 365 administration
  • Active Directory and GPO management
  • ServiceNow ticketing system usage
  • Mobile device management iOS Android
  • Hardware installation and repair
  • Network connectivity troubleshooting

Nice-to-have

  • Google Workspace experience
  • Mac operating system knowledge
  • Third-party vendor collaboration
  • Project-based environment flexibility
  • Knowledge base maintenance skills

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • CompTIA A+ or Microsoft Certified Professional certification
  • Minimum 18 months of IT experience
  • Experience with Enterprise anti-virus solutions
  • Basic understanding of IT networks and servers

Work Rights

Not specified

Tailored Resume

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