Not specified (assumed to be hybrid or flexible based on the nature of the role)
Qualitative and quantitative research methods
Customer journey mapping and service blueprinting
Design thinking principles application
FPT ASIA PACIFIC PTE. LTD. is seeking a UX Researcher & Service Designer to enhance the citizen service journey through in-depth qualitative and quantitative research. The ideal candidate will possess a strong foundation in research methodologies, experience in customer journey mapping, and the ability to translate data into actionable insights
Job Summary
The role is responsible for conducting in-depth research to uncover citizen needs and improve the overall service journey experience.
Candidates must be adept at both generative and evaluative research to identify the right problems to tackle within public services.
The position requires creating compelling research reports and collaborating with cross-functional teams to implement user-centric solutions.
Matching Summary
Match Score: 85
FPT ASIA PACIFIC PTE. LTD. is seeking a UX Researcher & Service Designer to enhance the citizen service journey through in-depth qualitative and quantitative research. The ideal candidate will possess a strong foundation in research methodologies, experience in customer journey mapping, and the ability to translate data into actionable insights.
Skills & Requirements
Must-have
Qualitative and quantitative research methods
Customer journey mapping and service blueprinting
Design thinking principles application
Data analysis and actionable insight generation
User interviews and usability testing execution
Nice-to-have
Agile or product development environment exposure
Cross-functional team collaboration skills
Experience with A/B testing methodologies
Strong presentation and reporting abilities
Knowledge of latest UX research tools
Key Requirements
Bachelor's degree in Design, Psychology, HCI, Business, or Social Sciences
4-7 years of experience in end-to-end research or service design
Senior level capability to lead independent research studies