Base: $23-25ph; bonus/equity: not specified; benef...
Fully remote
Minimum two years technical support experience
Minimum two years call center experience
Pos terminal and gateway troubleshooting skills
The role involves providing advanced technical support and troubleshooting for multiple point-of-sale solutions including terminals and software applications
Job Summary
The role involves providing advanced technical support and troubleshooting for multiple point-of-sale solutions including terminals and software applications.
Employees will serve as an escalation point for internal customers, managing time-sensitive matters and collaborating with Sales and Product teams on new releases.
The company offers a comprehensive benefits package including medical, dental, vision, flexible PTO, and a 401(k) match.
Matching Summary
The role involves providing advanced technical support and troubleshooting for multiple point-of-sale solutions including terminals and software applications.
Salary
Base: $23-25/hr; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k) Match, PTO, Mental Health Support
Skills & Requirements
Must-have
Minimum two years technical support experience
Minimum two years call center experience
POS terminal and gateway troubleshooting skills
Nice-to-have
Ability to adapt quickly to change
Strong problem-solving and stress management
Experience with Product User Acceptance Testing
Key Requirements
Bachelor's degree or equivalent experience
Two years minimum in technical support or help desk