Bids & Tenders And Customer Service Manager

AstraZeneca

Warsaw, Poland
Public procurement law compliance
Customer satisfaction metrics
Pharmaceutical distribution regulations
The role is accountable for ensuring the preparation and submission of tender offers, signing contracts, and subsequent delivery in full compliance with legal requirements and company procedures

Job Summary

  • The role is accountable for ensuring the preparation and submission of tender offers, signing contracts, and subsequent delivery in full compliance with legal requirements and company procedures.
  • This position will oversee the entire customer service area, supervising day-to-day operations to ensure a high level of customer satisfaction.
  • Responsibilities include leading the effective use of AI and digital platforms to streamline workflows, automate tasks, and enable data-driven decision-making.

Matching Summary

The role is accountable for ensuring the preparation and submission of tender offers, signing contracts, and subsequent delivery in full compliance with legal requirements and company procedures.

Skills & Requirements

Must-have

  • Public Procurement Law compliance
  • Customer satisfaction metrics
  • Pharmaceutical distribution regulations
  • Data privacy adherence
  • Process improvement initiatives
  • AI and digital platform utilization

Nice-to-have

  • Creative problem solving
  • Inspiring team leadership
  • Data-driven decision making
  • Lean or Six Sigma methodologies

Key Requirements

  • University degree in relevant field
  • 3+ years public procurement experience
  • 2+ years Customer Service experience
  • 3+ years people development experience
  • Fluent English and Polish

Work Rights

Not specified

Tailored Resume

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