Cs Support Operations Lead

RSM UK

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Servicenow platform administration
Itsm module management
Flow designer workflows
** RSM UK is seeking a Cs Support Operations Lead, primarily responsible for the administration, configuration, and maintenance of the ServiceNow platform within the Technical Operations Team. The ideal candidate should possess relevant experience with ServiceNow, strong problem-solving skills, and a collaborative mindset. **

Job Summary

  • The role is a key member of the DASH / Technical Operations Team responsible for day-to-day administration and maintenance of the ServiceNow platform.
  • Candidates must manage core ITSM applications, troubleshoot issues, and implement minor enhancements to improve operational efficiency.
  • The company offers a competitive benefits package with schedule flexibility to help employees balance life's demands.

Matching Summary

Match Score: 75

** RSM UK is seeking a Cs Support Operations Lead, primarily responsible for the administration, configuration, and maintenance of the ServiceNow platform within the Technical Operations Team. The ideal candidate should possess relevant experience with ServiceNow, strong problem-solving skills, and a collaborative mindset. **

Skills & Requirements

Must-have

  • ServiceNow platform administration
  • ITSM module management
  • Flow Designer workflows
  • Security and access control
  • Root cause troubleshooting

Nice-to-have

  • Proactive problem-solving skills
  • Collaborative cross-functional teamwork
  • Internal customer service focus
  • Ability to work under pressure
  • Light development customization

Key Requirements

  • Bachelor's degree in IT or Computer Science
  • ServiceNow CSA certification within 6 months
  • 1-3 years of ServiceNow experience preferred
  • ITIL certification preferred

Work Rights

Not specified

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