Not specified (assume hybrid based on typical corporate roles).
Global learning services oversight
Learning systems and platforms
Instructional design and e-learning
Roche is seeking a Global Learning Director to oversee the delivery of Global Learning Services across various regions, ensuring high-quality service and operational excellence. The ideal candidate will possess strong leadership skills in HR and Learning, with a focus on customer-centricity, change management, and cross-functional collaboration
Job Summary
The People Support Solutions Global Learning Services (GLS) Customer Lead oversees the accurate and timely delivery of Global Learning Services across a defined global customer group (Americas, EMEA, and APAC).
This position partners closely with senior business leaders, HR and Learning stakeholders, and external vendors to align strategy, optimize processes, and drive change management at scale.
The role provides strategic and people leadership within a matrix organization, manages budgets and resources, ensures KPI governance and operational reviews, and continuously improves quality systems while leading, developing, and performance-managing global teams.
Matching Summary
Match Score: 85
Roche is seeking a Global Learning Director to oversee the delivery of Global Learning Services across various regions, ensuring high-quality service and operational excellence. The ideal candidate will possess strong leadership skills in HR and Learning, with a focus on customer-centricity, change management, and cross-functional collaboration.
Skills & Requirements
Must-have
Global Learning Services oversight
Learning systems and platforms
Instructional design and e-learning
Event management
Senior business leader partnerships
Budget and resource management
KPI governance and operational reviews
Nice-to-have
Customer service culture
Talent retention and development
Change management at scale
Cross-functional collaboration
Multicultural contexts
External industry and market trends awareness
Key Requirements
8+ years HR/Learning experience
Leadership of large teams
Manager of managers experience
Bachelor's degree in Management, HR, or related field