Contact Centre Administrator

Sureserve Group

London Borough of Havering, United Kingdom
On-site
Customer service administration
Scheduling jobs with customers
Answering inbound customer calls
Sureserve Group is seeking a Contact Centre Administrator to provide high-quality customer service and administrative support within the social housing sector. The ideal candidate will have experience in customer service and administration, particularly in construction or social housing, and will be proficient in MS Office

Job Summary

  • The purpose of the role is to act as the focal point of contact for our customers, providing a high level of customer service across multiple contracts and projects.
  • Answer inbound customer calls relating to repairs and servicing for all clients courteously and professionally.
  • We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include competitive salary, pension scheme, and 28 days annual leave.

Matching Summary

Match Score: 85

Sureserve Group is seeking a Contact Centre Administrator to provide high-quality customer service and administrative support within the social housing sector. The ideal candidate will have experience in customer service and administration, particularly in construction or social housing, and will be proficient in MS Office.

Skills & Requirements

Must-have

  • Customer service administration
  • Scheduling jobs with customers
  • Answering inbound customer calls
  • Taking ownership of customer issues
  • Proficient in MS Office (Outlook, Excel)

Nice-to-have

  • Co-working on various contracts
  • Flexible attitude
  • Strong organisational skills

Key Requirements

  • Previous administrative experience
  • Experience in social housing/construction
  • High level of courteous, professional customer service
  • Good written and verbal communication skills

Work Rights

DBS checks

Tailored Resume

Cover Letter