Customer Care - Team Lead

Arrive

Chișinău, Moldova
On-site
Operational leadership
Performance management
Resource planning
As Customer Care Team Leader, you are responsible for the development and continuous management of a team of Representatives, Professionals, and Experts, focusing on onboarding and support of EasyPark customers

Job Summary

  • As Customer Care Team Leader, you are responsible for the development and continuous management of a team of Representatives, Professionals, and Experts, focusing on onboarding and support of EasyPark customers.
  • You will contribute and make an impact through operational leadership, performance management, resource planning, strategic alignment, people development, and talent acquisition.
  • To thrive in this dynamic role, you are a naturally collaborative person with exceptional communication and people skills, enjoying problem-solving and supporting the professional growth of others.

Matching Summary

As Customer Care Team Leader, you are responsible for the development and continuous management of a team of Representatives, Professionals, and Experts, focusing on onboarding and support of EasyPark customers.

Skills & Requirements

Must-have

  • Operational leadership
  • Performance management
  • Resource planning
  • People development
  • Talent acquisition
  • Contact center experience

Nice-to-have

  • Collaborative and problem-solving approach
  • Self-motivated and patient
  • Open-minded and collaborative leadership style
  • University degree in business administration

Key Requirements

  • At least 2 years of leadership experience
  • Proven Track Record across Customer Care KPIs
  • Data-Driven Decision Making
  • Excellent spoken and written English skills

Work Rights

Not specified

Tailored Resume

Cover Letter