Service Controller-1

First Student

Bus route scheduling and dispatch
Handling phone and radio communications
Customer service and communication skills
At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service

Job Summary

  • At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service.
  • We offer tremendous career advancement opportunities due to a strong presence across North America and a positive work environment.
  • First Student is a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers daily.

Matching Summary

At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service.

Skills & Requirements

Must-have

  • Bus route scheduling and dispatch
  • Handling phone and radio communications
  • Customer service and communication skills
  • Knowledge of radio dispatch equipment
  • Ability to manage driver complaints and scheduling
  • Computer literate
  • DOT drug testing compliance

Nice-to-have

  • Coaching and counseling drivers and monitors
  • Handling charter reservations and billing
  • Supervising day-to-day operations
  • Problem-solving for pick-up and drop-off issues
  • Working under time constraints and deadlines
  • Positive and rewarding work environment

Key Requirements

  • 3-5 years dispatcher experience
  • High school diploma or equivalent
  • Previous terminal operations or driver experience
  • Subject to DOT drug testing and physical
  • Compliance with DOT Regulation 49 CFR Part 40
  • Ability to work under deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter