Workday is seeking a Senior Technical Support Engineer in Tokyo, Japan, who will be responsible for diagnosing and troubleshooting complex software issues while ensuring an excellent customer experience. The ideal candidate should have 3+ years of technical support experience in a SaaS environment and be bilingual in Japanese and English
Job Summary
You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution.
Work directly with customers to solve complex problems, drive change, and implement solutions, becoming highly knowledgeable in areas such as Configurable Security, Integrations and Performance.
You will become a key support figure for some of our largest and most critical Japanese customers, acting as a regional point of contact for highly escalated customers and widespread platform related incidents.
Matching Summary
Match Score: 85
Workday is seeking a Senior Technical Support Engineer in Tokyo, Japan, who will be responsible for diagnosing and troubleshooting complex software issues while ensuring an excellent customer experience. The ideal candidate should have 3+ years of technical support experience in a SaaS environment and be bilingual in Japanese and English.
Skills & Requirements
Must-have
Diagnose and troubleshoot complex software issues
Collaborate with multiple stakeholders
Splunk, Kibana, Grafana
SaaS solution technical support
Bilingual Japanese and English fluency
Nice-to-have
Customer-facing hybrid role
Fast-paced environment
Drive change and implement solutions
Nurture teamwork and build relationships
Key Requirements
3+ years of technical support for SaaS
Experience with Workday, Salesforce, JIRA
Experience with Microsoft Office and Google Workspace