Controls Engineer Technical Support

Dematic Corp

Fully remote
3 to 5 years customer service support experience
Allen bradley logix plc controls platforms
Controls hardware troubleshooting expertise
The role involves providing remote technical support to customers by analyzing schematics and PLC logic to isolate issues in complex material handling systems

Job Summary

  • The role involves providing remote technical support to customers by analyzing schematics and PLC logic to isolate issues in complex material handling systems.
  • Candidates will participate in recommending productivity improvements and cost reductions while ensuring high levels of customer satisfaction.
  • The position requires travel between 10-20% to various customer locations, which may include weekends and overtime shifts.

Matching Summary

The role involves providing remote technical support to customers by analyzing schematics and PLC logic to isolate issues in complex material handling systems.

Skills & Requirements

Must-have

  • 3 to 5 years Customer Service Support experience
  • Allen Bradley Logix PLC controls platforms
  • Controls hardware troubleshooting expertise
  • Electrical troubleshooting experience
  • Strong verbal communication skills over the phone

Nice-to-have

  • Siemens and Modicon PLC experience
  • Productivity improvement ideas
  • Cost reduction recommendations
  • Customer satisfaction focus
  • Ability to work independently in shifts

Key Requirements

  • Bachelor's Degree
  • 3 to 5 years related field experience
  • Shift work availability

Work Rights

Not specified

Tailored Resume

Cover Letter