Fraud Client Services Representative - 2nd Shift

Bank of America

Not specified; not specified; not specified
Fully remote
1+ years customer service experience
Handling difficult client situations
Multi-tasking between systems
This role is responsible for resolving multi-product fraud related client requests via calls, chats, or emails

Job Summary

  • This role is responsible for resolving multi-product fraud related client requests via calls, chats, or emails.
  • The position requires accuracy, logic, and the ability to toggle between multiple systems while delivering a great client experience.
  • Candidates must demonstrate commitment to excellent attendance and be prepared to handle calls immediately including weekends and holidays.

Matching Summary

This role is responsible for resolving multi-product fraud related client requests via calls, chats, or emails.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 1+ years customer service experience
  • Handling difficult client situations
  • Multi-tasking between systems
  • Compliance with bank procedures
  • Reliable attendance on 2nd shift

Nice-to-have

  • Banking or financial industry experience
  • Passion for improving client lives
  • Ability to adapt to new technology
  • Strong conflict management skills
  • Experience with digital solutions

Key Requirements

  • Minimum 1 year customer/client service experience
  • High School Diploma / GED required
  • Intermediate proficiency with computers and technology
  • Availability for 2nd shift schedule
  • Proven reliability and adherence to work schedule

Work Rights

Not specified

Tailored Resume

Cover Letter