Service Relationship Agent

Bupa UK

Hong Kong, China
Onsite
Fluency in spoken english cantonese and mandarin
Proficiency in written english
Strong empathy and communication skills
The role involves acting as a subject matter expert for handling pre-authorisation requests via calls and emails to create a great journey for members

Job Summary

  • The role involves acting as a subject matter expert for handling pre-authorisation requests via calls and emails to create a great journey for members.
  • Candidates must be fluent in spoken English, Cantonese, and Mandarin while resolving diverse service queries including coverage, claims, and billing.
  • Bupa Global focuses on making health happen by providing premium international coverage and encouraging diversity among its people.

Matching Summary

The role involves acting as a subject matter expert for handling pre-authorisation requests via calls and emails to create a great journey for members.

Skills & Requirements

Must-have

  • Fluency in spoken English Cantonese and Mandarin
  • Proficiency in written English
  • Strong empathy and communication skills
  • Ability to manage expectations tactfully
  • Experience with customer management systems

Nice-to-have

  • Traditional or Simplified Chinese input skills
  • Willingness to learn medical processes
  • Proven results in independent work
  • Sound judgment in prioritization

Key Requirements

  • Bachelor's degree or equivalent preferred
  • Pass IIQE Paper I and II for HKIA license
  • Complete required CPD hours for license renewal
  • Academic qualification meeting HKIA requirements

Work Rights

Not specified

Tailored Resume

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