Guest Experience Butler

Hotel Chadstone Melbourne MGallery

Boston, MA, United States
Base: $25.20 during 90 day probationary period the...
On-site
Guest experience personalization
Seamless guest journey
Brand standards adherence
This key role encompasses a spectrum of responsibilities from arrival, in-house, and departure arrangements, ensuring the highest level of hospitality and brand standards are delivered through seamless coordination and administrative duties

Job Summary

  • This key role encompasses a spectrum of responsibilities from arrival, in-house, and departure arrangements, ensuring the highest level of hospitality and brand standards are delivered through seamless coordination and administrative duties.
  • The Guest Experience Butler will act as the epicenter of the department, orchestrating front-of-the-house butler and front office services for a seamless guest experience, mainly in charge of guest experience and personalizing interactions.
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family, excellent Company benefits including medical, dental, vision and life insurance, and personalized development opportunities across Accor's extensive brand portfolio.

Matching Summary

This key role encompasses a spectrum of responsibilities from arrival, in-house, and departure arrangements, ensuring the highest level of hospitality and brand standards are delivered through seamless coordination and administrative duties.

Salary

Base: $25.20 during 90 day probationary period then $28.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision and life insurance, employee benefit card

Skills & Requirements

Must-have

  • guest experience personalization
  • seamless guest journey
  • brand standards adherence
  • pre-arrival communication
  • in-stay services
  • post-departure communication

Nice-to-have

  • cultural appreciation
  • pursuit of greatness
  • emotional luxury
  • creative service innovations
  • multi-cultural customs understanding

Key Requirements

  • Previous experience in front office, concierge, guest experience preferred
  • Strong organizational skills
  • Excellent communication skills
  • Working knowledge of relevant software (PMS, MS Office Suite)
  • Prior knowledge of Opera, Alice, and HotSoS preferred

Work Rights

Not specified

Tailored Resume

Cover Letter