This role involves answering incoming calls, returning voicemails, and accurately obtaining patient details, verifying information, and scheduling appointments
Job Summary
This role involves answering incoming calls, returning voicemails, and accurately obtaining patient details, verifying information, and scheduling appointments.
Key responsibilities include managing work queues, handling quarterly recalls for Well Child visits, and backing up front desk duties.
UAMS offers benefits such as medical, dental, and vision plans, holiday/vacation/sick leave, and educational discounts for qualifying staff and dependents.
Matching Summary
This role involves answering incoming calls, returning voicemails, and accurately obtaining patient details, verifying information, and scheduling appointments.
Skills & Requirements
Must-have
Customer service skills
Telephone etiquette
Healthcare software proficiency
Insurance verification
Patient scheduling
Nice-to-have
Teamwork and diversity
Collaborative healthcare organization
Dynamic and caring environment
Key Requirements
High School Diploma or equivalent
Two (2) years of customer service experience
Proficiency in Epic
Proof of legal authority to work in the United States