Help Desk -it Service & Support Category Location Los Angeles, Ca
JBA International LLC
Los Angeles, CA, US
On-site
Resolve hardware, software, and network issues
Respond to user requests via multiple channels
Track support activities in incident tracking system
Serve as a member of a dynamic Customer Experience “Help Desk” team that processes and resolves incoming user support issues and questions in a timely manner
Job Summary
Serve as a member of a dynamic Customer Experience “Help Desk” team that processes and resolves incoming user support issues and questions in a timely manner.
The team supports technical software, hardware, mobile devices, telephone and audio-video conferencing for Corporate Law Firm employees or guests.
This position supports Working From Anywhere (WFA), and/or a hybrid format rotating between home and office.
Matching Summary
Serve as a member of a dynamic Customer Experience “Help Desk” team that processes and resolves incoming user support issues and questions in a timely manner.
Skills & Requirements
Must-have
Resolve hardware, software, and network issues
Respond to user requests via multiple channels
Track support activities in incident tracking system
Configure end-user hardware and software
Provide after-hours and weekend support
Develop proficiency with firm technologies
Nice-to-have
Experience with ServiceNow
Experience with iManage
Experience with Citrix/VDI
Strong network experience
Apple/Mac experience
Key Requirements
Bachelor’s degree in computer science or equivalent experience