Customer Service Representative Supervisor

Beach Park Animal Clinic

Acton, MA, United States
Base: $19-$22ph; bonus/equity: performance-based b...
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Exceptional customer service skills
Strong leadership abilities
Veterinary setting experience
** Beach Park Animal Clinic is seeking a Customer Service Representative Supervisor to lead their client service team, ensuring positive client interactions and exceptional service. The ideal candidate should have a minimum of three years of relevant experience in veterinary or human medical settings, along with strong leadership and communication skills. **

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
  • We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Matching Summary

Match Score: 75

** Beach Park Animal Clinic is seeking a Customer Service Representative Supervisor to lead their client service team, ensuring positive client interactions and exceptional service. The ideal candidate should have a minimum of three years of relevant experience in veterinary or human medical settings, along with strong leadership and communication skills. **

Salary

Base: $19-$22/hour; Bonus/Equity: performance-based bonuses; Benefits: 401(k) with company match, CE allowance, employee pet discounts

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Strong leadership abilities
  • Veterinary setting experience
  • Staff scheduling and management
  • Training and development of staff

Nice-to-have

  • Compassionate and energetic demeanor
  • Motivated to foster professional growth
  • Contribute to a supportive workplace culture
  • Recommend technological updates

Key Requirements

  • 3 years of relevant experience in veterinary settings
  • 1 year of veterinary medicine experience
  • 1 year of leadership experience (preferred)
  • High school diploma
  • Excellent verbal and written communication skills
  • Ability to properly prioritize and complete tasks simultaneously

Work Rights

Not specified

Tailored Resume

Cover Letter