Guest Relations Coordinator

Raffles London at The OWO

London, United Kingdom
Not specified; benefits: 28-35 days holiday; staff...
On-site
Vip profile management
Pre-arrival communication
Group memo compilation
The role involves managing the entire guest journey from reservation to departure, ensuring unique memories are created for every visitor

Job Summary

  • The role involves managing the entire guest journey from reservation to departure, ensuring unique memories are created for every visitor.
  • Candidates will act as a hotel ambassador, compiling VIP reports, coordinating amenities, and liaising with travel agents to meet specific preferences.
  • The position offers comprehensive benefits including up to 35 days of holiday, enhanced sick pay, and access to worldwide development opportunities.

Matching Summary

The role involves managing the entire guest journey from reservation to departure, ensuring unique memories are created for every visitor.

Salary

Not specified; Benefits: 28-35 days holiday; Staff meals; Free dry cleaning; Pension contribution of 3%

Skills & Requirements

Must-have

  • VIP profile management
  • Pre-arrival communication
  • Group memo compilation
  • Amenity and flower ordering
  • Cross-departmental liaison

Nice-to-have

  • Luxury sector understanding
  • UHNW customer passion
  • Creative problem solving
  • Hotel history knowledge
  • Celebrity rider experience

Key Requirements

  • Previous luxury hotel environment experience
  • LQA or Forbes 5* standards knowledge
  • Strong time management skills
  • Ability to work 24h operational schedule

Work Rights

Not specified

Tailored Resume

Cover Letter