Express Service Writer

Suburban CDJR of Troy

Troy, MI, United States
Customer experience management
Repair order management
Communicate with technicians
As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician

Job Summary

  • As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.
  • You'll be the first impression and the trusted voice between our customers and technicians, ensuring every customer leaves with confidence and satisfaction.
  • Join a respected dealership in the Chrysler-Dodge-Jeep-Ram network and access ongoing training, career development, and advancement opportunities with a competitive pay and benefits package.

Matching Summary

As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.

Skills & Requirements

Must-have

  • Customer experience management
  • Repair order management
  • Communicate with technicians
  • Professional and warm greeting
  • Active listening skills

Nice-to-have

  • Customer-first mindset
  • Team player
  • Fast-paced environment
  • Passion for automotive industry

Key Requirements

  • Proven track record in service writing
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter