Advisor, Incident Management

Fiserv

Pune, India
Major incident management coordination
Workload balancing in incident management
Shift work including nights and weekends
You will coordinate workload and resource allocation across the Major Incident Management organization to help ensure balanced coverage, timely execution, and strong service levels during Major Incidents

Job Summary

  • You will coordinate workload and resource allocation across the Major Incident Management organization to help ensure balanced coverage, timely execution, and strong service levels during Major Incidents.
  • You will partner with Duty Managers and stakeholders to optimize prioritization, improve operational performance, and support continuous improvement.
  • The role requires working 12-hour shifts with day/night rotation, including nights, weekends, and holidays as needed, in a fast-paced environment requiring strong attention to detail and adaptability.

Matching Summary

You will coordinate workload and resource allocation across the Major Incident Management organization to help ensure balanced coverage, timely execution, and strong service levels during Major Incidents.

Skills & Requirements

Must-have

  • Major Incident Management coordination
  • Workload balancing in incident management
  • Shift work including nights and weekends
  • Proficiency with MS Office and ServiceNow
  • Stakeholder communication and management
  • Prioritization in fast-paced environment

Nice-to-have

  • ITIL Foundation certification
  • Knowledge of monitoring tools like Splunk and Dynatrace
  • Understanding of financial transaction processing
  • Knowledge of core infrastructure domains
  • Training development and delivery

Key Requirements

  • 5+ years in Command Center or similar environment
  • 3+ years in Major Incident Management
  • Strong prioritization and coordination skills
  • Proficiency with MS Office and ServiceNow
  • Ability to work 12-hour rotating shifts

Work Rights

Not specified

Tailored Resume

Cover Letter