Technical Support Manager

Gainsight

Tokyo, Japan
Hybrid
Technical troubleshooting skills
Experience with ticketing systems
Customer communication via email phone chat
Gainsight is seeking a Technical Support Manager in Tokyo, Japan, to provide high-quality technical support for its platform, ensuring customer success. The role requires strong troubleshooting skills, effective communication, and the ability to work in a fast-paced, team-oriented environment

Job Summary

  • Gainsight’s mission is to prove that you can win in business while being human-first, supporting sustainable business growth with industry-leading customer success software.
  • The Technical Support Manager role involves troubleshooting complex issues, managing support tickets, and collaborating across support tiers to ensure customer success and meet SLAs.
  • Gainsight offers a comprehensive benefits package, flexible hybrid work environment, career development opportunities, and a culture focused on inclusion, innovation, and employee well-being.

Matching Summary

Match Score: 85

Gainsight is seeking a Technical Support Manager in Tokyo, Japan, to provide high-quality technical support for its platform, ensuring customer success. The role requires strong troubleshooting skills, effective communication, and the ability to work in a fast-paced, team-oriented environment.

Skills & Requirements

Must-have

  • Technical troubleshooting skills
  • Experience with ticketing systems
  • Customer communication via email phone chat
  • Knowledge of relational databases
  • Ability to meet SLA response times
  • Experience with Google Suite or similar

Nice-to-have

  • Positive and proactive attitude
  • Ability to work in fast-paced team environment
  • Customer-first mindset
  • Collaborative cross-functional teamwork
  • Experience with Zendesk ticketing system
  • SQL experience

Key Requirements

  • 2-3 years technical support experience
  • Technical degree or equivalent experience
  • Business-level English communication skills

Work Rights

Not specified

Tailored Resume

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