Design and deliver best-in-class customer communications and experiences across digital assets, using digital expertise, analytical mindset, and customer focus to uncover opportunities that boost engagement
Job Summary
Design and deliver best-in-class customer communications and experiences across digital assets, using digital expertise, analytical mindset, and customer focus to uncover opportunities that boost engagement.
Execute and deliver real-time, behaviourally driven communications across CommBank digital assets (CommBank app, NetBank, and CommBank.com.au), ensuring customers receive relevant and timely messages.
Work closely with marketing, product, and behavioural science teams to manage the end-to-end build and delivery of digital experiences and communications, and create digital behavioural segments for campaigns.
Matching Summary
Design and deliver best-in-class customer communications and experiences across digital assets, using digital expertise, analytical mindset, and customer focus to uncover opportunities that boost engagement.
Skills & Requirements
Must-have
digital optimisation skills
customer journey focus
conversion drivers
data-led approach
real-time communications
experimentation and A/B testing
Nice-to-have
collaborative team environment
stakeholder management skills
enthusiasm for digital projects
flexible working options
Key Requirements
Hands on experience with conversion optimisation platforms