Federal Account Support Manager, Clearance Required Secret, Or Top Secret, Co

HPE (Hewlett Packard Enterprise)

Colorado Springs, CO, US
Base: usd 111,000 - 211,000 annually in colorado; ...
Fully remote
Post-sales technical support
Service level agreement compliance
Customer account relationship management
Hewlett Packard Enterprise helps companies connect, protect, analyze, and act on their data and applications from edge to cloud to accelerate business outcomes

Job Summary

  • Hewlett Packard Enterprise helps companies connect, protect, analyze, and act on their data and applications from edge to cloud to accelerate business outcomes.
  • The role involves delivering reactive and proactive post-sales technical support, developing strategic account plans, and leading complex support solution delivery to ensure customer satisfaction and loyalty.
  • HPE offers comprehensive benefits supporting physical, financial, and emotional wellbeing, invests in personal and professional development, and fosters an unconditionally inclusive culture.

Matching Summary

Hewlett Packard Enterprise helps companies connect, protect, analyze, and act on their data and applications from edge to cloud to accelerate business outcomes.

Salary

Base: USD 111,000 - 211,000 annually in Colorado; Bonus/Equity: Variable incentives may be offered; Benefits: Comprehensive health and wellbeing benefits

Skills & Requirements

Must-have

  • Post-sales technical support
  • Service Level Agreement compliance
  • Customer account relationship management
  • Mission Critical solution delivery
  • Cross-division team leadership
  • Technical and operational expertise

Nice-to-have

  • Mentoring and coaching team members
  • Proactive customer satisfaction activities
  • Strategic account support
  • Change management experience
  • Advanced project management skills
  • Customer centric solutions
  • Growth mindset

Key Requirements

  • US Citizenship required
  • Secret or Top Secret clearance required
  • Bachelor's degree preferred or Associate degree with 6-8+ years experience
  • Mission Critical and ITIL certifications
  • 6-8+ years related experience

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter