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The Senior Director - Reliability Operations at Jordancreektowncenter is a strategic leadership role focused on enhancing the reliability and performance of the enterprise technology ecosystem. The position requires extensive experience in ITIL, SRE, and service management while fostering a culture of innovation and operational excellence.
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Job Summary
The Senior Director - Reliability Operations is a strategic leader accountable for ensuring the reliability, availability, and performance of the enterprise technology ecosystem.
This role drives operational excellence through a proactive reliability strategy that combines process discipline, automation, observability, and real-time insights.
They build and inspire a high-performing global team while fostering a culture of accountability, collaboration, and continuous improvement.
Matching Summary
Match Score: 75
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The Senior Director - Reliability Operations at Jordancreektowncenter is a strategic leadership role focused on enhancing the reliability and performance of the enterprise technology ecosystem. The position requires extensive experience in ITIL, SRE, and service management while fostering a culture of innovation and operational excellence.
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Skills & Requirements
Must-have
ITIL-based service management
Site Reliability Engineering (SRE)
ServiceNow platform administration
Operational reliability strategy
Automation and observability practices
Real-time system monitoring
Nice-to-have
Data-driven decision making culture
Mentorship and leadership development
Cross-functional partnership
Innovation-driven reliability culture
Key Requirements
More than 10 years experience
Deep expertise in ITIL frameworks
Strong knowledge of SRE principles
ServiceNow platform administration and architecture