As a Royal Service Agent, you will serve as a vital communication hub for guests and internal departments, delivering exceptional service with warmth and efficiency
Job Summary
As a Royal Service Agent, you will serve as a vital communication hub for guests and internal departments, delivering exceptional service with warmth and efficiency.
This position offers an exciting opportunity to develop your skills in a fast-paced, collaborative environment where attention to detail and passion for guest satisfaction truly matter.
Employees benefit from discounted rates worldwide, learning programs through Accor Academies, and opportunities for talent development and growth within the company.
Matching Summary
As a Royal Service Agent, you will serve as a vital communication hub for guests and internal departments, delivering exceptional service with warmth and efficiency.
Skills & Requirements
Must-have
Fluency in English communication
Proficiency with Micros-Fidelio Opera
Excellent telephone manners
Strong typing and clerical skills
Ability to work flexible shifts
Customer-focused mindset
Knowledge of hotel emergency procedures
Nice-to-have
Strong interpersonal skills
Organized and detail-oriented
Passion for guest service
Ability to handle multiple priorities
Professional grooming and presentation
Collaborative team environment
Key Requirements
Minimum 1 year recent switchboard/front office experience
Or minimum 8 months recent administrative experience