It Service Desk Agent

Healthtech Inc

Philippines, Philippines
Fully remote
Level 1 it support
Windows 10, microsoft office
Network and vpn connectivity
The IT Service Desk Agent provides level 1 support to organizations by answering calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team

Job Summary

  • The IT Service Desk Agent provides level 1 support to organizations by answering calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.
  • Key Responsibilities include providing a high level of professionalism and customer service, serving as the first point of contact for end users seeking IT assistance, and supporting various technology and software.
  • Adhering to policies and procedures such as HIPAA and client notification expectations is crucial, along with attending team meetings and working on assigned projects.

Matching Summary

The IT Service Desk Agent provides level 1 support to organizations by answering calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.

Skills & Requirements

Must-have

  • Level 1 IT support
  • Windows 10, Microsoft Office
  • Network and VPN connectivity
  • Remote troubleshooting techniques
  • Ticketing system documentation
  • HIPAA adherence

Nice-to-have

  • Excellent customer service skills
  • Strong typing skills
  • Ability to learn new software
  • Spanish language proficiency

Key Requirements

  • 1+ years IT Service Desk or IT Support experience
  • ITIL training and/or experience desired
  • Industry-specific certification(s) preferred
  • Proficient in English

Work Rights

Not specified

Tailored Resume

Cover Letter